Contact [email protected] with your order number and a description of your request.
Cancelling an order
You may cancel an order free of charge before dispatch. If your order has already been dispatched, contact us for assistance. This does not limit any cancellation rights provided by law.
Change-of-mind returns
Unused, unopened non-food products may be returned within 7 days of delivery in their original packaging. Contact us first for return instructions. Customers cover the return cost for voluntary change-of-mind returns.
We do not accept change-of-mind returns on food or opened hygiene products. This exclusion does not apply to valid claims about damaged, spoiled, defective, or incorrectly supplied goods.
Something is not right
For damaged, spoiled, missing, defective or incorrect items, we will arrange an appropriate replacement or refund for the affected items. Please tell us promptly, ideally within 24 hours, and include photos where practical. The suggested reporting period is not an absolute cutoff for valid claims.
J&T covers applicable return costs when the return is caused by our error or faulty goods. Please contact us before returning food or disposing of an affected item, where it is safe and practical to do so.
Refunds
We will explain the refund arrangement when handling your request. Store credit is optional and will not replace a refund you are entitled to receive without your agreement.
Your consumer rights
These store terms do not exclude or restrict your statutory consumer rights, including applicable cancellation, return and refund rights under British Columbia law.